This policy applies to physical goods purchased through the BOMACARE shop. It sits alongside your rights under the Consumer Protection Act, 2012.
1. Eligibility window
You may request a return within seven (7) days of delivery, provided the item is unused, in its original packaging and accompanied by proof of purchase.
2. Items we cannot accept
- Opened or used personal-care, hygiene or wound-care items, for hygiene and safety reasons.
- Prescription medicines and controlled products.
- Custom-ordered equipment or items marked "final sale".
- Items damaged after delivery through misuse.
3. Faulty or incorrect items
If an item arrives damaged, defective or is not what you ordered, tell us within 48 hours of delivery. We will arrange collection at no cost and issue a replacement or a full refund.
4. How to start a return
- Email info@bomahomecare.care or WhatsApp us with your order number.
- Include a short description and, where possible, a photo.
- We respond within one business day with pick-up instructions.
5. Refunds
Approved refunds are processed to the original payment method within 7–14 business days of the returned item reaching us and passing inspection. M-Pesa refunds are made to the paying number.
6. Delivery charges
Delivery fees are non-refundable except where the return is due to a BOMACARE error (wrong, damaged or defective item).
7. Contact
Retail Support, BOMACARE — info@bomahomecare.care.