1. Accepted methods
- M-Pesa (STK Push and Paybill).
- Debit and credit cards via our licensed payment processor.
- Bank transfer for approved corporate accounts.
- Cash on delivery, at BOMACARE's discretion, for select retail orders.
2. When you are charged
- Retail orders: paid in full at checkout unless cash-on-delivery is agreed.
- Care visits: a deposit or full payment may be required to confirm the booking. Any balance is due on completion.
- Long-shift and recurring care: billed periodically (weekly or monthly) against an itemised invoice.
3. Prices and taxes
Prices are quoted in Kenyan Shillings (KES) and include VAT where applicable. We may adjust prices from time to time; you always see the current price before you confirm.
4. Failed payments
If a payment fails or is reversed, we may pause or cancel the associated booking or order. Outstanding balances remain due.
5. Receipts and invoices
You receive an electronic receipt for every successful payment. Tax invoices are available on request for eligible customers.
6. Disputes and chargebacks
If you believe a charge is incorrect, contact us first at info@bomahomecare.care within 30 days. We investigate promptly and resolve fairly.
7. Security
We do not store full card numbers. Card details are processed by PCI-DSS compliant providers. M-Pesa transactions are handled through Safaricom's secure APIs.