This policy applies to care visits, nursing shifts and grooming appointments booked through BOMACARE.
1. Free cancellation window
You may cancel or reschedule at no charge if you notify us at least 12 hours before the scheduled start time.
2. Late cancellations
- Between 12 and 3 hours before the visit: 25% of the visit fee.
- Less than 3 hours before the visit: 50% of the visit fee.
- No-show, or professional turned away at the door: 100% of the visit fee.
These fees compensate the assigned professional for travel and lost time.
3. Long-shift and live-in bookings
Cancellations of shifts of 8 hours or more, and live-in engagements, require 48 hours' notice. Late cancellation is charged at the equivalent of one full shift.
4. Rescheduling
We do our best to keep the same professional, subject to availability. If a professional is unavailable for the new slot, we assign the closest matching alternative.
5. Cancellations by BOMACARE
If we must cancel — for professional illness, safety or logistics — we will notify you as soon as possible and either reschedule at no cost or refund in full.
6. How to cancel
Use the "Cancel" action in your booking, WhatsApp us, or email info@bomahomecare.care. Please do not rely on cancelling through the professional directly.